From commonly asked antenna technical questions to inquiries about ordering and shipping

Q: I am a first time Chameleon Antenna customer. Where should I start?

Subscribe to our newsletter for a discount code to use toward your first purchase. Reach out to DON@CHAMELEONANTENNA.COM any technical or instructional inquiries before submitting your order. 

Q: Does Chameleon Antenna offer a military discount?

We offer discounts to military, veterans, law enforcement, and front-line emergency services personnel. Please send an email to orders@chameleonantenna.com with any convenient form of official verification for a discount code.

Q: I recently placed an order but never received an order confirmation from anyone at Chameleon Antenna (I checked spam/junk.)

If the order you placed was not listed as backordered but you do not receive a tracking email within 1-2 business days please send an email to orders@chameleonantenna.com with your order number (starts with 'R'.)

Q: The ETA for my order has come and gone. Where is my order?

If you have received an order confirmation but no tracking email has yet to arrive (including in spam/junk) please first refer back to the estimated shipping lead time provided in your order confirmation email. If you do not receive a tracking or a notice of delayed shipping within 1-2 business days of that lead time please reach out to orders@chameleonantenna.com and we will act quickly to resolve the delay and/or provide additional information within 24 hours. 

Q: I received the tracking information for my order but it is delayed. What are my options?

We understand how frustrating this situation can be and we are here to help. Please reach out to orders@chameleonantenna.com to initiate a trace and investigation into the location of your package if its tracking shows as pending or delayed for 2 or more business days.

 Q: The tracking status for my order shows the package as delivered but I never received it. 

While we do try to monitor and verify all shipments there are times that this is not possible. Please monitor your tracking status regularly and email orders@chameleonantenna.com to get this issue resolved ASAP if it occurs. If package theft is a concern please leave us a note in the "Special Instructions" section during checkout to require a signature for delivery or ship to a PO Box.

Q: I tried to place an order but I have questions about shipping.

Please send an email to orders@chameleonantenna.com and we will do what we can to help. 

Q: The MPAS 2.0 MICRO and the CHA TDL both come with the HYBRID-MICRO. I do not need two of them. What is the best price/value for combining both packages?

A: The best route in this case would be to order the Hybrid-Mini (higher power, larger) version of the MPAS 2.0 antenna. The CHA TDL comes with a Hybrid-Micro (lower power, better portability) providing access to both advantages interchangeably. 

Q: What info is there about waterproofing the MPAS 2.0?

A: The SO-239 coax connection should always be weather-proofed. The unit itself is weather-proof already. The whips should be protected from moisture using an anti-oxidant compound for anything other than a temporary installation.

Q: How much for just the Mini/Micro unit without the wire?

A: The Hybrid Micro is available separately for$225 + shipping, the Hybrid Mini is available separately for $250+shipping.

Q: Do you have any recommendations for a remote tuner that works with the F-Loop?

A: None currently exist but we are prototyping a new design remote tuner for the F Loop antenna.  We will have an announcement when the new unit goes into production, and we invite you to subscribe to the Chameleon Antenna newsletter to stay informed on progress with the new tuner.

Q: How much is wire per ft. purchased from Chameleon?

A: Bulk wire is available in several pre-cut lengths on our website. All of our replacement finished wire sets for our antennas also come with a custom winder.

Q: How much is just the TDL Hub without the wire?

A: $90 + shipping

Q: I am interested in the MPAS 2.0 antenna. Can you tell me more about it?

A: Here are some common features that are sometimes missed or often go unexplained (regarding the MPAS 2.0 system.)

-    The Mil Ext 2.0 fits into the accompanying backpack in the largest (vertical/rear) zipper compartment. It’s a snug fit but diagonally it will fit inside.

-    MPAS 2.0 System weather-proofing: The SO-239 coax connection should always be weather-proofed. The unit itself is weather-proof already. The whips should be protected from moisture using an anti-oxidant compound for anything other than a temporary installation.

-    Chameleon Antenna customers have the option to order the MPAS 2.0 with a Hybrid Micro (100 SSB or 50W CW or 25W Digital) or the Hybrid Mini (500W SSB or 250W CW or 100W Digital) The Hybrid Mini uses a different transformer, has a larger enclosure, and is slightly heavier than the Hybrid Micro.

-    By purchasing the Hub Kit and two SS17’s owners of the MPAS 2.0 antenna can crossover to the Tactical Delta Loop (TDL) antenna. This is one of our most popular vertical antennas.

-    UCM and Jawmount are useful accessories.