One-year limited warranty
Coverage generally addresses qualifying defects in materials or workmanship during normal intended use.
Customer care
Warranty, returns & service
A practical guide to preparing a request, understanding the basic policy and getting the right assistance.
Policy at a glance
This summary is for convenience. The complete published policy below controls if there is any difference.
30-day return window
Eligible products may be returned within 30 days under the published terms and authorization process.
20% restocking fee
Eligible returns may be subject to a 20% restocking fee. Exclusions in the complete policy still apply.
Before requesting service
These steps help the team evaluate the situation accurately and avoid unnecessary shipping.
Locate the order
Have the order number, order email, product name and approximate purchase date ready.
Document the issue
Describe the complete system, exact symptoms, operating conditions, measurements and tests already performed. Add useful photos when requested.
Contact the correct team
Use Technical Support for product or deployment problems. Use orders@chameleonantenna.com for order-status questions.
Wait for instructions
Do not ship a product until the team provides the applicable authorization and destination instructions.
Complete published policy
Use this full text for exclusions, conditions, eligibility and legal terms.
Read the complete warranty and return policy
All products manufactured by Chameleon Antenna are covered by a one-year warranty from the date of shipment, ensuring they are free from defects in material and workmanship. Under this warranty, Chameleon Antenna's sole responsibility is to issue credit, repair, or replace any item or part that does not meet the specified standards. No labor charges for part replacements, adjustments, repairs, or any other work will be covered unless explicitly authorized in advance by Chameleon Antenna.
If there are claims of material or workmanship defects in Chameleon Antenna's products, the company will promptly provide shipping instructions for the return of the item, with transportation charges prepaid by the buyer. It's essential to note that any claims for breaches of these warranties must be made in writing; otherwise, they will be considered waived by the buyer.
If you find yourself unsatisfied with your purchase, you have a 30-day window from the date of receipt to request a Return Authorization. This will allow you to either obtain a refund or make an exchange. It is important to be aware that return request will incur a 20% restocking fee.
These warranties do not cover products or parts that have been subjected to misuse, neglect, accidents, improper installation, damage from severe weather conditions (including floods), exposure to corrosive substances or power surges, or any repairs or alterations performed outside of Chameleon Antenna's facilities. The warranties also do not apply to goods or parts supplied by the buyer or acquired from other sources based on the buyer's specifications. Additionally, Chameleon Antenna's warranties do not extend to other equipment and parts manufactured by third parties, except to the extent covered by the original manufacturer's warranty to Chameleon Antenna. The obligations outlined in these warranties are limited to their precise terms and serve as the exclusive remedies, replacing all other remedies, including claims for special or consequential damages.
Chameleon Antenna explicitly disclaims any other warranties, whether express, statutory, or implied, including warranties of merchantability and fitness. No one is authorized to assume any obligation or liability on behalf of Chameleon Antenna that is not strictly in accordance with the terms mentioned above.
Important: This page does not authorize a return by itself. Contact Chameleon Antenna and follow the instructions provided for your specific case.
